As a long-term Trustee of the wonderful organisation that is Clore Social, Shaks Ghosh (Clore Social CEO), asked me for some personal reflections on leadership, and in particular leading through difficult times.

I have been in the public service for my whole career, including some periods right in the spotlight. Periods when my work was in the national news more or less every day, and periods when what we were doing was particularly tough. I am currently the Director General responsible for the public inquiry into the Grenfell Tower fire. My experiences have caused me to reflect a lot on what needs to be done to lead teams through periods of stress, and to build resilience. I don’t have any magic answers, or much book learning to share. All I can talk about is what has helped me. Some reflections:

Spreading the Load. Being good at what you do and surviving sticky moments is, in my view, mostly about the people who work for you, and about others who can help you to spread the load. Rarely can you do big things all by yourself. I certainly can’t. The more taxing the situation, the less likely I find myself to be the answer. As a leader, I think this has to mean gaining strength by giving away power. Why does the co-pilot and not the pilot fly the plane a lot of the time? I am told it is because the pilot can correct the actions of the co-pilot far more readily than the co-pilot can correct the actions of his or her boss. If you empower your team to get on with the job and hold yourself in reserve as coach, counsellor and advisor, you will (in the short run) create a more powerful unit, and (in the long run) grow your people. Furthermore, if you make a habit of recruiting people who are better than you and/or complement your skillset, and pay attention to their growth and development, you will end up with a stronger unit. Don’t then worry too much about losing great people to bigger jobs. Just make sure you are a leader even better people want to work for.

“As a leader, I think this has to mean gaining strength by giving away power." Mark Fisher

There are other ways of spreading the load too. Pester your allies and abuse your networks. In my experience even the busiest people are enormously generous with their advice. You will need it. Find and then work closely with partners - if there are others travelling willingly with you on your journey you are more likely to be right!

Creating Organisational Resilience. How resilient is the organisation, and how I can improve it? I have tried in particular to cement and communicate belief and purpose, and celebrate success. Few things are more important than giving people a powerful reason to come to work. I try to be calm in any crisis, and deal quickly with any internal problems. Nothing weakens a team as rapidly as a breakdown between team members. You need to be there when it matters for people, take the most difficult meetings, and be the lightning rod for criticism. Perhaps most importantly, you have to allow people to be affected by things, ensure there is proper counselling and wellbeing support, take advantage of it yourself, and be seen to do so.

"None of this is possible unless you look after yourself." Mark Fisher

Personal Resilience None of this is possible unless you look after yourself. Do things, and only do things, that you believe in, have purpose and play to your values. Find colleagues you want to work with. Avoid over-reach, and over-ambition, and give yourself time for other things!

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Mark Fisher CBE FRSA is a Clore Social Trustee and Director General and Secretary to the Grenfell Tower Public Inquiry.