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Skills and Development
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Reflecting on Inclusive Leadership

Posted By Clore Social Leadership, 21 June 2017
Updated: 22 October 2020

We all lead such “Helter-Skelter” lifestyles sometimes you just feel that life is passing you by at an alarming rate and you never have time to just stop and reflect on what’s actually going on! Today I was temporarily brought to halt after being asked to chat to British Council’s European Diversity Team at their annual meet-up in Belfast about my leadership journey and what I considered are the traits of “Inclusive Leadership”.

When preparing for my session, and as a recent Clore Social Fellow, my first port of call was to re-look at what underpins the whole Fellowship, their Leadership Development Framework and Social Leaders’ Capabilities Framework. In principle I agree that these are all critical to being an effective leader, but what other traits are needed to be an inclusive leader?

I believe that there are eight key traits, some that overlap with Clore Social, so here are mine;


  1. Awareness: Being aware of what is going on around you is essential. But being aware of the people around you is more important. How can you lead if you are not in tune with your colleagues, partners and appreciating the diversity of thinking as well as life?
  2. Curiosity: Michael Dell stated that curiosity is the most important trait of inclusive leaders, and a few years ago I read a book by Alan Greenspan the former Head of the US Treasury who set aside one hour every day to read. I’ve tried to follow his lead by setting aside time early in the morning or at night to read, monitor websites and trawl Twitter – yes, my email inbox is overloaded with links to fascinating articles on literally everything, you never know where that next big idea can and will come from.
  3. Passion: All I have to say here is – if you’re not passionate about what you do, why do it. I’ve sat on numerous panels and listened to pitches when the presenter is just going through the motions and you just want to scream in a Jerry Maguire voice “PLEASE SHOW ME THE PASSION!” Recently I had the honor of being on the selection panel to interview the next wave of Ashoka Fellows for the UK and Ireland. One of the interviewees was an outstanding guy called Mark Swift with an unbelievable back-story who runs his own social enterprise called Wellbeing Enterprises CIC – truly inspirational and oozing passion!
  4. Courage: Without courage, you won’t be able to move forward. It’s not all about being able to take a risk, it’s also about having the courage to defend your colleagues, defending your values admitting when you’re wrong.
  5. Collaboration: Here I mean true collaboration and not “glorified cooperation” when organisations pay lip service to each other just to download information and use it for their own means. Trust me over many years of observing our esteemed third sector, and from painful personal experience, I’ve fallen for the “lets collaborate” routine only to find out a few days later that they’ve set up meetings with your partners; what I term death by a thousand cuts culture. Coming from a private sector background you know who your competitors are and you’re always on guard, in the third sector it’s more difficult to work out who your competitors are. A sad reflection on the third sector and if we want to create a truly collaborative environment we need a mix of transparency, trust and inclusive leadership.
  6. Values: Don’t think I have to say much more here, to me these are most important traits to becoming an inclusive leader: honesty, trust and a militant transparency. Enough said.
  7. Perseverance/Commitment (Never Quit): If values are the most important trait of a highly inclusive leader then perseverance comes a close second. Highly inclusive leaders are fully committed to diversity and inclusion because they align their values to their objectives and persevere no matter what. But like values, perseverance comes from the core - as a boy from the country and a family steeped in traditional farming values, the foundation blocks to everything I do are honesty and integrity, passed down by my parents and grandparents, and with that a determination to not quit come what may. In the world that many of us live in working in social enterprise and social innovation, quitting is not option. As Douglas McArthur once said, “Age wrinkles the body, quitting wrinkles the soul.”
  8. Authenticity: Along the same lines as passion, if you can’t be yourself and come across as authentic, other people will see through you.


So, thank-you British Council for allowing me to reflect on inclusive leadership and tell my story. On a final action point, never stop learning and set aside that one hour a day to take a breath, find new interesting articles to read and as Clore Social taught me, know yourself, be yourself and look after yourself.

Tags:  casestudy  change  collaboration  fellow  fellowship  future  skills  team  tips 

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Let go of Clark Kent and be Superman in the office instead

Posted By Clore Social Leadership, 09 May 2017
Updated: 22 October 2020
I was full of energy: I was careless, content, excited, and enthusiastic. Then I was born. From that moment on I began to be shaped and moulded in to what other people wanted me to be.

This might sound dramatic, but take a minute to think about it. As a child, were you ever so angry or upset that all you wanted to do was scream and shout? Did you then learn that this wasn’t appropriate? Why wasn’t it appropriate? Were you told to sit still in restaurants when every atom of your being wanted to run around and play? As we grow older, we start to behave as other people want us to, we listen more to the external cues than what our bodies are telling us on the inside.

When I first entered the workplace, little had changed in this regard. I was still listening to what the outside world was expecting of me. I put on the suit and tie, wore smart shoes, gradually (though unintentionally) diluted my regional accent, and generally behaved as I thought an office-based 9-5 working man should behave.

It didn’t matter that the shoes were uncomfortable and that I couldn’t afford the suits on a junior officer’s wage, I did what I thought the outside world was telling me to do and it paid off. I was rewarded for my efforts, and before I knew it I had landed a management role and now the outside world had something different to say.

'You’re a manager now; time for a nicer suit to match the bigger shoes. Maybe don’t go to the pub for Friday drinks – none of the other managers do.'

I continued listening to this voice and behaving in ways that I felt I was expected to. I wasn’t curious as to why I needed a different suit or why I needed a team to be in the office and at their desks, and I didn’t have the courage to challenge the norm.

I began to feel like Clark Kent. At work I donned the suit and played the role of friendly and productive colleague, but I had a secret – outside of work I laughed and I played. OK I didn’t wear a cape and fight the forces of evil, but I was somebody different to the person I was in the office.

In my early career the effects of this were magnified as I was hiding my identity as a gay man from my colleagues. On a Monday morning when colleagues were discussing their weekend I’d carefully refer to my partner and make a point of knowing the straight bars and clubs that I might have frequented. I wasn’t ready to share my tales of podium dancing at the Le Grand Fromage night in the local gay club.

But should I have? I’m not suggesting that people who identify as LGBTI should come out at work if they’re not ready to. What I am suggesting is that we’d all benefit, as would our organisations, if we brought even a bit more of our true selves in to our places of work. My experience is that it’s tiring hiding. Hiding wastes energy that could be far better spent advancing our cause, and it impacts on our relationships with colleagues.

Trust is instinctual and people have a sense if we’re holding something back. If people are unable to trust us to be honest about who we are, how can they to trust us to lead them? When you head into the office tomorrow, try taking a little bit of yourself in with you – the same you that enjoys life outside of work, and notice if your day is any different.

This blog is part three of a series of blogs Mark wrote as part of his 2016 Clore Social Fellowship Programme. It was originally published on Third Force News.

Mark Kelvin is Programme Director at the Health and Social Care Alliance Scotland.

Tags:  change  culture  future  management  politics  socialsector  team  wellbeing 

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Leadership: Holding boundaries

Posted By Clore Social Leadership, 06 March 2017
Updated: 22 October 2020
Julia Worthington MinstF(Dip) is a Fundraising Leadership Coach and Mentor based in the north of England. Find out more about her here.

Here’s a quick quiz question. It’s Friday night, and you’re just putting your coat on when your boss comes in, and asks you to stay late to finish a report. You’ve made plans to go out for dinner with your family. How do you respond? Do you sigh, and take your coat off again – after all, the report must be important and your family are sure to understand? Or do you politely but firmly say that you have other plans for tonight, but you’re happy to come in a little early on Monday?

If you’d always choose to stay and do the extra work, your response might not be as helpful as you think it is, nor does it demonstrate great leadership. Setting clear boundaries at work helps to make you more productive, and saying ‘yes’ to everything isn’t always the best response.

Some of the leaders I work with say ‘yes’ to working at an evening event when they have a night class or circuit training, or they say ‘yes’ to completing reports or extra work on their own because nobody else volunteers. Whilst this can be a successful short term solution, it is not effective over months and years.

While constant demands on your attention and focus might make you feel in demand and successful, they can also drain your focus, positivity and productivity, leaving you feeling like you’re not in control of your own life.

If you continue to be the person who says ‘yes’ all the time, no-one will appreciate your sacrifices as they’ll think you genuinely don’t mind being permanently on call– and they’ll keep asking you.

Each time someone makes a request, think about it based on individual merits. Is it a genuine, unavoidable emergency where it’s all hands to the pump, or could it be rescheduled? Is someone else better placed to deal with it, can you delegate it?

How can you avoid always agreeing? Instead of automatically saying ‘yes’ to every request, say you’ll check your diary and get back to them. This will not only give you a little thinking time, but will also help break the reflex ‘yes’ habit.

For conditioned people pleasers, saying ‘no’ (or even ‘not yet’) can be difficult. Safeguarding your personal time is essential to achieving a good work/life balance, and makes you more productive during the times you are at work. Setting boundaries really will help you to be a better leader, and surprisingly the sky doesn’t fall in.

Tags:  authority  change  efficient  funding  skills  team  tips 

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Leadership and the future of our 'civil society'

Posted By Clore Social Leadership, 09 February 2017
Updated: 22 October 2020
At Clore Social’s Leaders Now breakfast meeting at the House of St Barnabas this week, we were lucky enough to hear from Julia Unwin, former CEO of the Joseph Rowntree Foundation and the chair of the upcoming Inquiry into the future of Civil Society, a privately funded piece of research.

She started by reflecting on her work and her views on leadership which were refreshingly down to earth and simple. She used wording from a primary school classroom she had found herself in the previous evening to pull together some ideas.

The five leadership skills that stood out for me were:

  1. Listening, really listening. Giving people ‘exquisite attention’ with a genuine desire to understand what is being said, and be willing to take on board different views to your own, as good leaders have to be great listeners first.
  2. Playing on the well-known saying she shared of the greater lessons she’s learnt is ‘don’t do something, just sit there’. In other words take time to consider and reflect, don’t confuse action with leadership.
  3. Make lots of friends and allies, particularly with people who don’t hold the same views as you. Build bridges for people to cross.
  4. Read broadly and take the pulse of opinions you don’t understand. Take the time to work out why people feel differently to you (then see point 1 above and listen).
  5. Be yourself, your whole self. However there is a caveat to this. To paraphrase she said, ‘this is not talking about all of your domestic troubles or showing every emotion that you have, but ensuring you don’t waste energy hiding who you are.’

 

I’ve heard the phrase ‘civil society’ many times but never really thought about what it means. For me it conjures up images of Jane Austen characters and a time when you could take it for granted that everyone is tuning into The Archer omnibus.

Since Brexit here in the UK we’ve become a rather ‘uncivil’ society, people are polarised in their views and, speaking personally, I’m not really able to listen to and understand the case for Brexit. I will try harder. In the US President Trump seems oblivious to societal norms let alone capable of basic ‘civility’. I am not sure he will be encouraged to follow my lead.

At the talk, Julia was asked where she was ‘coming from’ in relation to the Inquiry, and she explained that everyone had been asked to ‘list their priors’, and state their biases. What stood out most was her view that society had become too big and is not local enough. That we had become too logical about operational efficiency about hospitals, schools and services, and that people don’t live like this. I was fascinated about the discussion in the room about housing and the elderly care crisis. Where we are now in relation to both is not in any way ‘civil’, but then neither issues are easy to solve unless we start to talk truthfully about them.

Tags:  change  event  future  politics  skills  speech  tips 

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How volunteers can influence the future of leadership development

Posted By Clore Social Leadership, 19 December 2016
Updated: 22 October 2020
John Sennett is a volunteering spokesperson who runs the blog John's Road to Volunteering. He uses his experiences to influence change, motivate social action and to challenge strategy for leadership development.

Who? What? When? How? Why?

These are the five questions I think about regularly when it comes to understanding the greater need of volunteer influence on infrastructure and development in the so called ‘hierarchy’ many charities take prime views on. When asked to read through Clore Social’s recent ‘Facing the future’ report, I wanted to put forward my personal outlook on the findings and thoughts.

I’m a 90’s baby, classed within the report as a millennial from the collaborative era. This led me to question what happened beforehand. Before the digital age became the norm, how did charities collaborate?

Many would think such information is irrelevant to those of my age and to the future, but until we identify the need for mindset alternations, and identify what happened previously, it is hard to know how to face the future to ensure our sector is secure. Social media and other forms of digital platforms are now playing a significant role in amplifying a charity’s voice, and when I come to look at ‘the future of leadership development’, how can we move forward if we haven’t fully grasped what’s happening now?

Are we missing something when we’re looking at future trends? Are we taking into consideration that current leadership might not be as effective as we think?

Look at the Millennial outlook of ‘we’. ‘We’ is the perfect example of identifying the need for greater collaboration among third sector parties. Collaboration teaches us that within the meaning of charity, there’s ‘giving’.

Millennials are the ‘giving’ age. Identifying gaps in the sector or looking at it deeper within each individual charity is becoming the norm for the next generation. The term ‘leap of faith’ will be used more with the need for charities to collaborate with their volunteers. Working with volunteers in reaching more beneficiaries can be a simple process. How can we collaborate with each other to develop the next-generation of leaders for the sector? It’s that word again ‘giving’. Giving volunteers the opportunity to pitch in their ideas is just one step to collaboration.

What happens after the pitch? We can collaborate in the sector and give each other a platform to voice our views, but does that create a tool to develop new leaders? Influencing those with spoken word is a form of leadership, and training is another. Do we provide volunteers with the opportunity to pitch their ideas? We should listen to volunteers and understand their needs and wants, and in turn translate this into action for the benefit of the sector.

I’m a firm believer in internal education. By this, I mean learning from others within the organisation. This could be staff or in this specific piece, volunteers. Rather than looking instantaneously to collaborate externally, start internally. Let volunteers be a form of internal training. ‘Giving’ volunteers the opportunity to teach and educate is a basic example of leadership development.

I might be missing the point, or the sector might be missing the point with the advantages of collaboration, especially with volunteers, but what I do know is that there are boundless opportunities to develop the sector. We need to stop looking at ourselves as individuals and take the ‘we’ approach.

Once we consider growth to be integral for everyone involved, we’ll then be able to identify strategic approaches to form long-lasting collaborations.

Isn’t this what the sector is about? Helping others?

It’s time to take the sector forward and I believe that by investing in volunteers’ development and utilising their skills, they’ll have an integral role to play in the future of our sector.

Feel free to comment below or you can contact John on Twitter.

Tags:  change  community  journey  skills  team  volunteering 

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