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Skills and Development
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Coaching: Still on the fence?

Posted By Clore Social Leadership, 30 July 2024

Here at Clore Social Leadership we partner with coaches that are passionate about delivering impactful leadership development across the social sector with our Find a Coach offer.

The benefits of coaching for leadership development are undeniable. Numerous studies have supported this, reporting that coaching boosts productivity by 44%; 80% of people who experienced coaching reported increased self-confidence, whilst over 70% benefited from improved work performance and increased communication skills.

But what is coaching? Whether delivered in person or online, coaching provides an opportunity to address day-to-day challenges, overcome strategic roadblocks, and seize new opportunities in one 1:2:1 environment. The sessions are used to interrogate your chosen topic through lines of questioning, leading to an exploration of the potential solutions and next steps that can be trialled in real time.

"Coaching has helped me to pause and ask myself the bigger questions before running headlong into big decisions, and I’ve used the open questions in lots of strategically difficult moments since to great effect!"
- Clore Social Leadership coaching participant

At Clore Social Leadership, we work with coaches from across the UK who specialise in a variety of topics that are commonplace in the social sector, including but not limited to, navigating uncertainty, seizing new opportunities, team wellbeing, future planning, women in leadership, behaviour change, resilience, goal setting and burnout.

If you are still on the fence about coaching, below you can learn more about the impact of coaching and how it can benefit you and your team:

Increased confidence: Coaching has been hailed for its positive impact on confidence; research found that for senior leaders coaching increased their confidence to navigate opportunities and challenges in their specific leadership role and increased their trust in their direct reports. With social sector leaders required to navigate ever increasing workloads, investing in your ability to delegate and communicate can only be a plus!

Emotional intelligence: Sometimes known as EQ or EI, emotional intelligence is commonly defined as the ability to show self-awareness, self-regulation, empathy, and social skills. Coaching provides you with the vital space to reflect on your own behaviour and how you read and react to the behaviour of those around you, equipping you to navigate a sector  where emotional intelligence is vital not just internally, but when working with your beneficiaries and stakeholders.

Career planning and development: If you’re feeling stretched it can be tricky to find the time to consider your next career move, relating to your initial passion for your organisation's cause. Making space to discuss what your progression looks like with a third party can be invaluable. Your coach can support you in exploring opportunities and help you find an appropriate route to your next career move, reestablishing your driving force behind working in the social sector.

Goal setting: For many, contentment lies in having something to look forward to. However, ‘keeping your head above water’ has become commonplace for so many in the social sector. Coaching can provide you with the opportunity to discuss what you really want from your career, considering what goals can support you in seeing the bigger picture, aligning your professional ‘why’ with your personal values.

Conflict resolution: Conflict in the workplace is almost unavoidable. You are bringing together a diverse set of strangers and asking them to work towards the same vision, and once you consider the sensitive and complex issues so many in the social sector are grappling with - there is bound to be a difference in opinion. When conflicts do arise, it is easy to make snap decisions in the heat of the moment. However, coaching can provide a unique time to step back and reflect, either in hindsight or before the conflict is resolved, allowing you time to holistically evaluate what is really happening. The intention is that you can then take these learnings with you to your workplace in realtime to encourage a more constructive dialogue.

Incredibly, these aren’t all the benefits of coaching, improved productivity, communication, accountability, motivation, collaboration and employee retention are just some of the other benefits of coaching that are commonly cited by coaches, participants and organisations who engage with this professional development tool.

So if you think coaching could be for you, why not begin by exploring the experienced coaches on Find a Coach, all passionate about supporting the development of individuals from across the social sector, wherever you are on your career journey.

Tags:  challenges  coaching  Leadership  skills  socialsector  tips 

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Understanding Leadership: Self-Awareness

Posted By Clore Social Leadership, 05 August 2022



Self-awareness is the ability to see yourself objectively, including your strengths, weaknesses, and preferred leadership style. Self-awareness is developed through a careful and deliberate examination of yourself and how you relate to others.


Self-awareness is the core of the Clore Social Leadership Development Model and the foundation of personal growth. Understanding yourself is key to understanding others, and therefore to generous leadership behaviours. Fundamentally, this means knowing where your strengths and weaknesses lie. In the workplace, this often translates into accepting feedback graciously; understanding and empathising with your team; and being confident in your abilities.

 


Take Hugo and Kate as examples. Hugo is Head of Programmes at his organisation and often attends Trustee Meetings to provide an update on programme activities. For a recent meeting, he asked his direct report Kate to write a monitoring and evaluation report. However, Kate became busy with other projects and failed to provide the report in time for the meeting. How might self-awareness, or a lack of, affect Hugo and Kate’s working relationship in this situation?


Interestingly, researchers have shown that a lack of self-awareness actually leads to an inflated sense of one’s abilities. Many un-self-aware people won’t accept critical feedback; cannot understand others’ perspective; and will take credit for successes whilst blaming others for failures. 


In the example above, Kate lacked the self-awareness to realise that she did not have the time to take on an additional assignment or would need to manage her time in order to make the deadline. If she had, she might have let Hugo know early on that she would need to deprioritise another task in order to complete it.


If Hugo also suffers from a deficit of self-awareness, he might not be able to relate to the pressure Kate was under, and blame her for neglecting to manage her time. He might even throw her under the bus to the Trustees and let them know why they do not have the report.


Research suggests that both internal and external self-awareness is one of the most critical elements of effective leadership. Acknowledging your skills and limitations as a leader enables you to be proactive about self-development and focus on improving your leadership skills.


In addition, having greater self-awareness can lead to stronger relationships with peers, as it increases your listening and communication skills. Self-awareness is also linked to the ability to project thoughts, feelings, desires and other mental states onto others--in other words, being aware of your own mental processes better enables you to empathise with and relate to others.


Let’s return to Hugo and Kate. Upon missing her deadline, Kate could show self-awareness by acknowledging that she made a mistake, why it happened, and how she could avoid making the same mistake in the future. She could also take concrete steps to improve her time management skills, as she has now identified this as a potential area of development.


Hugo, for his part, could try to understand why Kate did not come to him earlier, and what pressure she might be under to finish her tasks on time. He could self-evaluate to see where he could help as a manager, and work with her to improve her communication and time management skills. 


Increased self-awareness is one of the key outcomes of our Emerging Leader programme. Commencing October 2022, the six-month programme is designed to help emerging leaders build their leadership potential, strengthen their networks, and drive social change. If you, or a relevant colleague, are looking to develop your leadership potential then we invite you to find out more about the upcoming programme.


Tags:  casestudy  challenges  change  perspective 

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Coaching on the Leading Beyond Lockdown programme

Posted By Clore Social Leadership, 30 November 2020
Updated: 07 December 2020
As our Leading Beyond Lockdown programme draws to a close, we want to celebrate the participants who have inspired us with their dedication to their development and the causes they work for.

As part of the programme, we have had the pleasure to collaborate with Dr. Jeremy Hinks, Director and Leadership & Development Coach with Alpamayo Coaching Ltd. Inspired by the commitment and diversity of the programme participants, Jeremy writes about his experience with coaching on the programme.

“It was inspirational to speak with these activists and influencers, so committed to their respective causes. Hearing them name their challenges and then being witness as they chose to face them down has been a learning experience for me too.” Dr. Jeremy Hinks

Over the last few months, I have had the privilege to work in partnership with a group of leaders from the social sector, whose diversity, dedication, and commitment to their respective causes was a big inspiration. From the range of social issues they worked for, to their own life experiences and job titles, each participant brought a unique perspective to the table.

Whether they were new to coaching or had experienced it before, they were all excited about what the opportunity might offer to them, particularly aligned with the leadership training, group work, and networking opportunities that collectively made up the Leading Beyond Lockdown programme.

While the participants’ coaching objectives were uniquely individual, they shared a common interest - exploring how they could best fulfil their leadership role at a time when the sustainability of their organisations is threatened by the COVID19 pandemic.

Seeing the bigger picture

Some of our coaching conversations revolved around self-awareness and confidence-building for those who found themselves in new positions, or in old positions made to feel new by the change in relationship dynamics caused by the home working enforced on the majority by COVID19. Others related to more effective communication, decision making, and relationship building that harnessed difference effectively.

The ability to see the bigger picture was central to a lot of conversations. There was a sense that the ability to do so was often drowned out by the volume of work involved in the day-to-day running of the organisation. The importance of self-care was also often lost beneath wave upon wave of ‘doing this, supporting that, and delivering the other’. Bringing the importance of self-care back to the surface and drawing oxygen back into its lungs was a particularly satisfying part of these coaching partnerships.

"Bringing the importance of self-care back to the surface and drawing oxygen back into its lungs was a particularly satisfying part." Dr. Jeremy Hinks
All the coaching partnerships had a ‘whole of life’ aspect which was experienced in two different ways. Firstly, many conversations explored past experiences and reflected on how they were influencing current behaviour. Coachees saw a lot of value in becoming more conscious of their behaviours and feelings and to think about those that were no longer serving them well. Secondly, our conversations often explored how to achieve the balance between their work and out-of-work roles. Of course, this has become more challenging as COVID19 has required us to co-locate all these roles, challenging our ability to maintain the boundaries between them that are so important to our wellbeing.

Building trust and connections online

Forming a relationship built on trust via an online connection proved to be as possible as it is in face to face coaching. After all, we have all grown in our capability to manage the strengths and weaknesses of virtual communication.

It was also interesting how the relationship was influenced by coaching someone in their workspace at home. For example, the occasional presence of children, dogs, cats, deliveries, and unscheduled interruptions from a forgetful partner might have been a distraction. Instead, each interruption afforded an opportunity to learn more about each other and somehow this fostered a helpful level of intimacy not easy to achieve when coaching in an office environment.

Adapting to new uncertainties

As I write this, we have just entered a second period of lockdown in the UK, perhaps ironic given the title of the programme. However, the need to adapt to new uncertainties is a certain part of our future, whether it’s COVID19 lockdowns or an as yet unforeseen challenge.

As I reflect on the value of the coaching in the Leadership Beyond Lockdown I am in no doubt of the general benefits. Simply being on hand to help coachees face their challenges in a supported space where they are not judged, yet feel open to challenge, is of great value to them. It is the coaching equivalent of the ‘Hands. Face. Space.’ narrative which is used to remind us of our individual responsibility in containing the spread of the COVID19 virus.

I already know that each of them leave the coaching partnership with a greater sense of agency and clarity. Past experience suggests that there will be benefits from the coaching that will arise as time passes, benefits that will influence both their personal and professional life.

For me, one of the great aspects of Leading Beyond Lockdown has been the greater reach of the benefits of coaching into social sector organisations. These benefits can only be realised if its availability increases to meet the needs of an ever more diverse community of potential beneficiaries. To sum up, I’ll end with a great comment from one of my coachees on the accessibility of coaching and with thanks to all my coachees for having me work alongside them.

"I have to admit that I've viewed coaching as something similar to regular yoga practice or getting a personal trainer - probably really good for you, but reserved for those with certain privilege that working class me would find inaccessible, and I'm glad to have been proven wrong!" Programme Participant

Tags:  challenges  change  coaching  fellow  fellowskills  programme  resilience  skills  wellbeing 

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Here for your development

Posted By Clore Social Leadership, 30 September 2020
Updated: 07 December 2020

Emily Lomax, Clore Social Fellow and Programme Director for our Emerging Leader Women & Girls and Experienced Leader programmes shares a unique insight into programme delivery and participant experience during the crisis.


It has been eight months since I read the awe-inspiring biographies from the 2020 Women & Girls Emerging Leader cohort and the Experienced Leader cohort. I was lucky enough to have been appointed as their Programme Director to ensure that they achieved, or hopefully exceeded, their learning priorities from the six-month programme.

I was due to meet them all at their first residential in May. As a Clore Social Fellow myself, and long-time facilitator for multiple Clore Social programmes over the years, I knew how much the participants would be looking forward to meeting each other and to forming the bonds which would challenge, inspire and support them not only in the months of the programme but for years to come.

But, as we all know, the World was to turn upside down. Not only was this residential cancelled, the whole viability of the programme was put into question. Would people have the desire or capacity to participate whilst juggling home and work – both envisaged to put them under pressure that we had never seen before. How would people cope and how could the programme fit?

In considering the next steps I frequently reflected on the centre of the Clore Social model – something that has become a mantra for me ever since I did the programme myself, guiding me through difficult decisions as a CEO and then in establishing my own organisation; the importance for social leaders to KNOW YOURSELF, BE YOURSELF AND LOOK AFTER YOURSELF. Now, more than ever, these things felt so important if social sector leaders were to be able to rise to the challenges ahead. Clore Social, in my mind, felt even more important than it ever had done before. These people are the front-line of making sure that social change is a priority and that people stay at the heart of decisions – we had an obligation to support and challenge them.

"Clore Social, in my mind, felt even more important than it ever had done before." Emily Lomax

 

The other thing that was in my head was how this wasn’t our decision alone – the Clore Social model goes on to talk about ‘working with and through others’. We needed to engage them in deciding what to do next. We therefore conducted a survey in early April asking for ideas and for an honest response on whether or not they would want to continue to be part of the programme – with no judgement if the answer was no. 91% of participants on the Women & Girls programme and 64% on the Experienced Leader programme said they wanted to continue and 33% on the Experienced Leader programme decided to defer until 2021.

Delighted that the programmes would go ahead, we now had the daunting task of re-shaping the content to be less dependent on the face-to-face elements, and to try to find ways to bring the magic of Clore Social relationships to life through virtual means. Louise Obi-Drake, Clore Social’s Director of Innovations and Learning, is brilliantly creative and knowledgeable and together we shaped a new way of doing things. The key changes were:

  • Establishing a new programme of e-learning to support participants’ journeys and to help them to feel connected to the programme
  • Re-writing the programme handbook so there was clarity of expectations and timings amidst all the uncertainty
  • Being clear about what could be flexible and co-created, for example, the placement element of the programme is unlikely to be a week of being hosted within an organisation face-to-face
  • Kicking off the action learning and coaching elements of the programme as soon as possible so participants could build relationships and seek space and support
  • Re-shaping the residential into a series of online sessions to be held in May, where possible at the same time as the original residential, to aid planning


"This is the conversation I have been waiting to have all my life." Programme participant

Five months on and I am astounded by how much energy the participants have put into building connections and supporting each other. On a daily basis the programme’s instant messaging channels are buzzing with questions, suggestions, shared inspiration, honest requests for help and sharing when times are tough. These are unique times and participants have responded by stepping up and supporting each other. They have instigated new instant messaging channels to start specific conversations, have attended additional, optional webinars that we have arranged to add additional support and instigated so much supplementary learning.

Last week I asked for some informal feedback and was astounded by the flood of positivity – “This is the conversation I have been waiting to have all my life,” and “I finally feel like a leader.” These people are stepping up and out amidst all the chaos around them in order to make a difference to people’s lives. I am humbled.

They are also incredibly busy and at times struggle to find the space to focus on themselves and on the programme. And that is ok. They, I hope, are learning to be kind to themselves and that one of the joys of the Clore Social programme is that it is self-led and that you create your own path – focusing on the elements that will make the biggest impact for you – it isn’t about pleasing me, it is about what makes the biggest difference for you.

"I finally feel like a leader." Programme participant
 

A few observations of thing that have helped these inspiring leaders during these unstable times:

  • Taking the time to plan
  • Being kind to yourself if things don’t always go according to that plan. Not chucking the plan out at this point, but adapting and evolving – dealing with ambiguity is a really important skill as a social sector leader and this, in itself, is an opportunity for learning
  • Being vulnerable and ask for help
  • Collaboration is key. Ask for shared resources and ideas, no need to spend time reinventing the wheel when you have such an awesome network to draw on
  • Finding ways to fulfil your learning priorities through your day job, and through your home obligations to save time and to connect parts of your life together. We only have one life after all so why not learn whilst being a parent to a reluctant toddler as well as when chairing a board meeting.
  • The Clore Social model is relevant today and every day. Return to it when times are hard.

I am so excited to see what the next few months of the programme will bring and am so grateful to spend virtual time with these inspiring people – I just hope we get to meet each other sometime soon!

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Connect with Emily Lomax on Twitter and LinkedIn.

Tags:  challenges  change  covid  fellow  programme  resilience  skills  tips 

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Leadership as Encounter

Posted By Clore Social Leadership, 28 May 2020
Updated: 07 December 2020
Nick Wright is a leadership coach, organisation development consultant and a Clore Social Action Learning Set Facilitator. In this blog, he writes about the transformational power of the personal leadership touch.

Talk about work with the poor and most vulnerable people in a community, the UK or the world, and the conversation turns quickly to words like strategy, evidence base, programmes, accountability and effectiveness. The underlying assumption is often that big is best, and that the best way to achieve big is to be well-planned and well-organised. After all, big means making a positive difference in more people’s lives, and that has to be good, right? Most beyond-profit organisations with a social purpose focus on some variation of income, influence and impact as their generic goals and indicators of success, with underlying theories of change and strategy maps to support them.

And I’m glad that they do. Imagine, for instance, a UK voluntary sector that worked in a purely ad hoc, spontaneous manner; resulting in e.g. unreliable, patchy availability of health and social care and provision or inequitable access to it. Imagine work that’s purely instinctive and full of energy but unfocused, not thought-through and wasteful of resources. Imagine organisations that are corrupt or abusive, diverting or siphoning off assets away from those in need and penalising those who dare to challenge them. Against this risk-laden backdrop, I’m thankful for those leaders, organisations and institutions that work hard to do the right thing in the right way and to ensure integrity on route.

Yet something is missing, deeply and profoundly missing in all of this. And it really matters. I work alongside a woman in South East Asia from among the poorest of the poor. It’s lockdown and, nevertheless, she ventures out in a makeshift mask to buy food with the little money she has and to distribute it to strangers who are facing near-starvation. In doing so, she risks arrest, contracting the Covid virus, being robbed by the very people she’s trying to help or being viewed by locals as having access to spare cash and, therefore, a target for extortion. She looks at them directly with a warm smile, gives them what she has, tells them earnestly it’s a gift from Jesus and returns quietly home.

"This isn’t a programme and it isn’t a transactional giving out of food. It’s a sacred, personal encounter with each and every person I meet." 
Hearing of this and feeling inspired by her example, two organisations contact me to ask if they can assist her with food distribution to the poor. I relay this offer and, yet, she turns it down graciously. I’m curious and I ask her why. She explains, ‘This isn’t a programme and it isn’t a transactional giving out of food. It’s a sacred, personal encounter with each and every person I meet: the poorest of the poor, who otherwise feel helpless, hopeless, invisible and unloved.’ I question her gently on this and ask if she wouldn’t be better saving and using the little money she has for her own family? She looks at me earnestly: ‘How can I eat rice at home, while they outside (the poor) have nothing to eat?’

That, in a nutshell, is the crux of the matter. This woman’s vision, faith and values, deep compassion, burning determination to do what’s right whatever the personal cost, humbles me. I’ve spent my life in leadership roles in UK charities and international non-governmental organisations (NGOs), yet I’ve rarely met anyone who demonstrates such profound personal leadership. I’ve focused on the big picture, strategy, leadership, organisation, culture, effectiveness etc. and in the midst of all this, at times I’ve allowed my heart to grow cold. I’ve permitted myself to stand too far at a distance, to lose sight of the very people, the real encounters, that make this work and life authentic and worthwhile.

I’m rediscovering the transformational power of the personal leadership touch. How about you..?

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Nick Wright is an independent leadership coach and organisation development consultant with over 25 years’ experience with UK charities and international non-governmental organisations. www.nick-wright.com - Nick Wright on LinkedIn.

If you would be interested to read more about the remarkable woman who features in this article, see: ‘A Radical Heart’.

Tags:  casestudy  challenges  future  team  values  wellbeing 

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