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Posted By Clore Social Leadership,
03 August 2017
Updated: 22 October 2020
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Clore Social Fellow Baljeet Sandhu has published a report examining if, and how, social purpose organisations in the United Kingdom value lived expertise.
The Value of Lived Experience in Social Change shines a light on the social sector’s attitude towards, and engagement with, so-called service users and beneficiaries. Written as part of Sandhu’s Clore Social Fellowship, it was informed through conversations with eighty social sector leaders in the UK and US and twelve senior staff working in grant-giving and philanthropy.
The report unpicks the structures and implicit biases that reinforce a culture which undervalues the knowledge and expertise of those with lived experience and calls for a fundamental shift in attitudes. It also highlights the huge benefits that developing leaders with lived experience can have, both to social purpose organisations and civil society as a whole.
Calling for a change in attitudes, Sandhu highlights the need for a new style of leadership that is more “proactive, fluid, reflective and equitable… and recognises the vital role all key stakeholders play in the social sector’s ecosystem – including the people we serve”.
“To its detriment, the social sector often fails to recognise, cultivate and harness the insights, knowledge and lived expertise of experts by experience relevant to its work. The sector now broadly understands that lived experience is important, but still thinks of experts by experience primarily as service-users and informants, rather than drivers or leaders of change. There was general agreement that commitment to lived experience in our work is far from universal; that this is an underdeveloped and unsupported area and in dire need of better leadership."
Read the introduction to “The Value of Lived Experience in Social Change” below and access the full report and accompanying website.
This research was inspired by the simple notion that all members of society have the power to create positive social change in the world – including people and communities with direct experience of social or environmental issues our wider social sector seeks to tackle.
Indeed, history illuminates the power of individuals and communities who have worked to solve the social problems they have directly experienced. Consider the women’s rights movement; the civil rights movement; Alcoholics Anonymous; the world’s first safe house for women and children (Refuge), set up by a child survivor of domestic violence; the family from South East London tackling ‘institutional racism’ following the murder of their son, leading to far-reaching police service reforms – and the list goes on.
Throughout my own career in the social sector, I have and continue to be, inspired by the ingenuity, courage, compassion and leadership of ‘experts by experience’ who have ignited, designed and implemented significant social change initiatives on a local, national and global level.
The aim of this report is to explore how, today, the wider social sector currently cultivates, develops and evolves its social impact efforts through the work of such experts by experience, and how it can go further and do better to harness their knowledge and change-making capacity to lead positive social change now and into the future.
The full report.
Get involved in the conversation around "experts by experience" by using #livedexperience and Tweeting us @CloreSocial, or feedback to Baljeet, here.
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Posted By Clore Social Leadership,
06 February 2017
Updated: 04 December 2020
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"I am human, and nothing of that which is human is alien to me." Publius Terentius Afer
At the end of his 2016 Reith Lectures, Kwame Anthony Appiah left us with this striking quotation. Written by a man who was ‘ a slave from Roman Africa, a Latin interpreter of Greek comedies and a writer from Classical Europe’, the words attest to a profound appreciation of what it is to be human, and how our humanity, once acknowledged, transcends concepts of nationality, identity or status.
The term ‘alien’, still used within US federal law to describe those born outside the country, is rightly considered an embarrassing and derogatory term in the UK, with connotations of dehumanisation and scapegoating that we prefer not to own. But in my experience of working with marginalised migrant and refugee communities, it’s often a term which recent arrivals, or even those who have lived here for decades, use to describe their treatment by UKBA officials, UK institutions, and even their lack of welcome by the Great British majority.
This painful reality is the opening precept to my Provocation Piece which I developed as part of my fellowship with Clore Social Leadership. The piece explores our current preoccupation with social integration and asks whether we can reconcile this with often fearful or nostalgic concepts of ‘British values’. If, as the Casey Review maintains, we are really looking for a ‘common life’, I argue that we need to be more questioning, more courageous, and more open to a reflexive discussion about ‘who’ we are and what ‘our values’ might look like in collaboration with those who arrive from abroad. What can we learn from people who have experienced themselves as ‘outsiders’; what reality checks can they give us about ourselves and our assumed cultural values; how might their experiences of migration and integration contribute to a dynamic model of cultural heritage for the future?
These questions have framed my Clore Social fellowship in a tumultuous year for issues and debates on migration, culminating in what can only be described as a crisis of national consciousness. Amidst the confusion and strife, it has also encouraged me to look for good practice in advocating for a model of social integration which addresses how we welcome and learn from new arrivals at ground level. From this, I’ve come up with four suggestions:
- We need to acknowledge that citizenship is not a birthright, but is earned by those who want a stake in society. Instead of an Integration Oath, why not use a Citizenship Celebration which brings together and rewards anyone who actively contributes their values and culture to their local community?
- Developing relationships across cultures takes curiosity, empathy and patience. Whether at work, in your neighbourhood or in the school playground, simply making eye contact, exchanging a friendly word is a great start; thereafter, accept that the normal social codes don’t necessarily apply – ask, explain, invite, explore, adapt, exchange and don’t give up.
- You can’t support social integration simply by saying nice things on social media. Stepping out of our comfort zone is what enables us to appreciate what it’s like to feel like an outsider: offer to teach English to your neighbour; ask them to teach you how to cook their cuisine; provide a night stay for a homeless refugee; join in with local or school activities which seem to be ‘for minorities’- you will be amazed by what you learn.
- Let’s offer experiential diversity training for our statutory services which doesn’t balk at exploring cultural difference and can promote empathy, intercultural awareness and cross-sector collaboration.
Whilst it’s a good thing that we starting to have ‘difficult conversations’ about values and identity, we have a long way to go on understanding the dynamics of privilege and power. Step into the shoes of a new arrival, question yourself and your assumptions in relation to those different to you, and you will awaken your own precious humanity.
Please share your comments about Emma’s blog and provocation piece below, or you can join the conversation on Twitter.
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Posted By Clore Social Leadership,
18 October 2016
Updated: 04 December 2020
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One of my favourite leadership quotes from Peter Drucker, management is doing things right; Leadership is doing the right things - sums up how I see leadership. Leadership is often about tackling difficult but pertinent issues. With this in mind, my Fellowship research explores why social leaders must ensure they build inclusive workplaces which value diversity.
Inclusive workplaces welcome diverse talent; they do not discriminate against individuals on any basis including age, disability, sexual orientation, marriage, gender, race or religion. Such workplaces are important because they have been proven to contribute to social integration (social integration being the extent to which people interact with others who are different to themselves).¹
My Fellowship research involved interviewing five inspirational leaders who were identified by peers and colleagues as having consistently nurtured inclusive environments: Julie Bentley - Chief Executive, Girlguiding; Sharon White - Chief Executive, Ofcom; Simon Blake OBE - Chief Executive, NUS; Sue Owen - Permanent Secretary, DCMS and Tunde Ogungbesan - Head of Diversity, Inclusion and Succession, . Inclusivity lessons from these leaders were highlighted for others who may seek to emulate them.
As we enter uncharted waters of what a ‘hard’ or ‘soft’ Brexit might mean for the social sector, our work must continue to tackle the root causes of societal discord in a multicultural society. Unquestionably, as social integration has never been more important, there is a need to ensure that our work and workplaces are more inclusive.
Leaders who wish to champion inclusion must avoid ostrich strategies which ignore the following:
- That diversity is still absent in some of our workplaces.
- Efforts to promote equality and diversity should aim to nurture inclusive workplaces.
- Attempts to nurture inclusion will falter without measurable targets to evidence tangible progress.
- Inclusive workplaces are critical to social integration.
On diversity:
Workplace diversity is about ensuring that people who work in an organisation are representative of the wider society². Even though progress has been made over the past few years, the reality is that certain groups are still excluded from many UK workplaces.³ As social leaders are people who lead change with a social purpose, the social sector should lead in ensuring that workplaces truly reflect wider society.
On inclusion and social integration:
With more organisations working to promote equality and diversity in the workplace, recognition must be paid to the fact that strategies which focus solely on championing equality and diversity are ostrich strategies as they fail to acknowledge the importance of inclusion.
As a first generation immigrant, workplaces have played a vital role in my social integration experience. An openly gay colleague and a manager - who just happened to have cystic fibrosis – were two amazing people who exemplified why difference should be valued and how talent was not monolithic. However, it was the fact that the working environment valued ‘difference’ that engendered a cohesive team.
A clarion call to avoid ostrich strategies:
While compelling evidence shows that a diverse workforce boosts innovation and stimulates productivity , my Fellowship research distinguishes between organisations that focus on developing a diverse workforce, and those that strive to nurture inclusive workplaces. This is because the latter not only makes good business sense, but it facilitates social integration and social mobility.
In today’s world, nurturing inclusion goes beyond being a ‘nice to have’ business consideration because inclusive workplaces are critical to social cohesion. Despite the numerous challenges, workplace inclusion and social integration remain lofty ideals that we must aspire to. Leaders in the social sector should be exemplars of good practice.
Visit here for my Fellowship research which draws on inclusivity lessons from the five leaders interviewed to make eight practical recommendations for other leaders and managers seeking to nurture inclusive workplaces which contribute to social integration.
¹ ³ Social Integration Commission 2014. How integrated is modern Britain? Available at: http://socialintegrationcommission.org.uk/SIC_Report_WEB.pdf
² Inclusive Employers. 2016. Inclusion, Diversity and Equality. Available at: https://www.inclusiveemployers.co.uk/about-us/inclusion-diversity-and-equality
Hewlett, S. A., Marshall, M., Sherbin, L. 2013. How Diversity Can Drive Innovation. Harvard Business Review (online). Available at: https://hbr.org/2013/12/how-diversity-can-drive-innovation
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