|
Posted By Zoe Amar,
14 September 2021
Updated: 14 September 2021
|
September has always felt like a back to school month and this year even more so than normal. Perhaps you’re back from holiday, planning out a busy few months ahead, or maybe you’re going into the office for a few days each week. Either way this month marks the beginning of a new phase of how we all work together and arguably, a fresh chapter in how we lead.
18 months into the pandemic, many of us are pretty confident with Zoom, running remote meetings and collaborating online. You may not need support in the mechanics of managing a virtual team. Yet new challenges and opportunities may be emerging for you, and I’ve seen this through my own work and those of the social sector organisations we advise.
Some common concerns I’m hearing about are:
- Not having time to reflect on how you’ve led your team during the pandemic, and how you might need to shift your leadership style as ways of working evolve
- Worries about burnout. According to the recent Charity Digital Skills Report Just under a third of nonprofits (31%) say their staff are burned out from the demands of intense remote working. How can you protect your team’s wellbeing and your own after more than a year of hard graft in incredibly stressful conditions?
- With more emphasis on remote working and less on the four walls of the office, culture is at a premium. It’s the thing that will draw talented people to your team, and may also be the reason they leave. How might ‘the way we do things round here’ need to change from now?
- How can I hire the best people and give them a running start in role remotely?
- How might I keep finetuning the way my team and I work so we can keep improving and learning together?
We’ll be covering all of this plus how you and the people you lead can be productive, motivated, and successful as we enter the next phase of the pandemic in Clore’s new course for social sector leaders. We look forward to seeing you there.
Tags:
change
charitysector
communication
Permalink
|
|
Posted By Clore Social Leadership,
20 March 2020
Updated: 04 December 2020
|
“No leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.”
Speaking at our Emerging Leader Programme celebration event on 12 March, Nick Wilkie, former NCT CEO, says that“no leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.” Looking at the socioeconomic context of the social sector, at the concept of leadership as an individual act, and at a picture of a beaver next to a dam, Nick thinks out loud about what it can be to lead in the social sector now. We’re delighted to have translated Nick’s reflections into a blog and hope you will enjoy reading it.
I’ve had the privilege of leading in a number of different organisations and whenever I am asked to discuss leadership, I am tempted to say nothing more than what two very different individuals from very different backgrounds, both of whom I respect greatly, said to me at different times.
The first is a woman called Laura McArthur who was in the People team at a charity where I worked, who once said to me: ‘If I ever write a book, it will be one page and will say: listen to what people say and what they don’t say; pay attention to the small stuff; treat everyone like a human being; do all of that all the time, never forget.’
The second is a man called Field Marshall, the Lord Guthrie, who was President of London Youth when I was chief executive. He had spent a lifetime in the military, ending up as Chief of the Defence Staff, having earlier commanded the Welsh Guards and SAS. He looked at me at a point at which I was rambling on and not perhaps thinking clearly, and said with both precision and kindness: “You just have to find great people, and love them a lot. I mean really love them.”
"You just have to find great people, and love them a lot. I mean really love them." Charles Guthrie
And I am often tempted as I am now to share these two perspectives and stop there, because I really do think that fundamentally there is nothing else to say. But I never do, because there is much to say about leadership. In fact, once you start thinking about what you might reflect on the challenge is what to cut, there is an almost infinite range of subjects we could cover.
First, whilst I don’t think we should define civil society by its relationship to the state, I do think that if the government can direct investment to an unparalleled degree and make laws, then if we get up every morning aiming to change the world, we do need to think carefully about our relationship with the state. And it’s a tricky one right now, I think. In the nineties and noughties, in a time of economic plenty and a sympathetic government with big majorities, a fairly typical theory of change for many charities was: grow through public service delivery and deliver these services better than the state; and use rational argumentation and insider tracks (through good relationships with civil servants and junior ministers) to effect policy change.
Now both these flushes feel busted - austerity doesn’t feel like it’s over, few charities are growing, and many are at the end of a decade of grinding budget rounds. Meanwhile Brexit has, of course, eclipsed social policy and, looking beyond Brexit (however it is ‘done’), neither a populist right nor statist left seem terribly interested in our sector.
Second, our sector feels to me quite inward looking at the moment. For understandable reasons, we’re beset with institutional pre-occupations, concerns about safeguarding, workplace culture, senior salaries, fundraising practice - many, especially more established charities, contending with massive technical debt, historic wrongs, pension deficits. It’s emphatically not a criticism to observe that most leaders are spending most of their time looking into their organisations. But it is a real challenge right now, and one we all need to meet, to find the space and energy and creativity, to look up and look out, to connect and keep connecting with people and ideas well beyond our immediate orbit.
"It’s emphatically not a criticism to observe that most leaders are spending most of their time looking into their organisations."
And third, of course, you are being asked to look up and lead in a time of pervasive mistrust in leaders (and perhaps even in the very idea of leadership). So I think leadership is hard and I think it is particularly hard in civil society right now. Of course that could be taken simply to depress you, I don’t mean it to at all. Quite the opposite in fact, because at a time of complexity, your leadership is going to count more than ever. I don’t think that the grand challenges and great opportunities of this ‘now-not-so-new’ century can be met by state or market without society in its organised form playing the pivotal part. And so if I look out and see storm clouds, I also think there really is always a golden sky at the end of the storm. I look out and see too much love and conviction and brilliance in our sector to be anything other than hopeful.

The second thing I wanted to address is something about this cartoon, because I think it contains an awful lot - or more specifically, three interrelated ideas about leadership. Namely that:
Leadership is a fundamentally collective and communal act. It isn’t about autonomous individuals.
An awful lot of good leadership isn’t about what is immediately visible, nor about the big and the heroic final act, but rather centred upon the quiet and the daily and all the ground-work that goes into building great things.
That no leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.
We are used, I think, to framing leadership as the work of individuals. Our narratives are cast by reference to individual leaders. Yet I wonder if we can be too ready to keep our conception of leadership as an individual act. We hear a lot about authentic leadership just now, which I absolutely think is a good thing. Yet I also wonder whether inadvertently the grail of authenticity, coupled with the call for leaders to show some personal vulnerability, and our desire to know our leaders on more human terms, can lead us to focus too much on individual personalities at the expense of exploring the collective ideas and endeavours of leadership. Indeed, I was asked to share something of my story. On Clore Social’s Emerging Leader Programme, you have done much work these past six months on your self-awareness and develop your personal learning journey, all the while, I hope, encouraged to practice self-care.
None of this is bad, please don’t misunderstand me. We all need to work from the inside out. And authenticity, self-awareness, self-care are all good things. It’s just that I think great leadership also pays homage to some older-fashioned ideas too - ideas of service and duty and selflessness, that perhaps we hear and read less about.
Because the collective is in some ways counter cultural and here I am very grateful to the ideas of a brilliant coach and thinker with whom I have had the privilege of working, called Douglas Board (@BoardWryter). Douglas notes, and I quote, that from the moment we step into our first places of learning, we are asked to write down and call out our own names. We get report cards telling us what we have accomplished on our own. Later when we submit longer pieces of writing, we have to sign our solemn promise that this is all my own work. This is absurd. Nothing is all our own work – how can it possibly be? We are inextricably linked - all part of a shared space and culture and it is in this reality that we lead.
"From the moment we step into our first places of learning, we are asked to write down and call out our own names." Douglas Board
We need to move from the idea that leadership springs simply from individual brilliance. As Douglas Board suggests, we would do well to move from Descartes’s ‘I think therefore I am’ to the South African idea of Ubuntu - ‘I am because you are’, as both a more honest, and a richer starting point. Because the great paradox of leadership of course is that it is both everything and nothing about us.
From this flows the thought that a lot of great leadership is found in continual attention to what we might think of as the small stuff, not even perhaps in leadership so much as good management. Of course, strategy, insight, judgement and personifying the brand - what we might think of as the analytical and externalising skillsets - matter enormously. Yet if leadership is at root about helping other people be the best they can be, we need to pay continual attention to another set of worker-bee traits: to the structures we build and habitual behaviours we exhibit.
Does everyone in your organisation, department or team have regular one-to-ones that focus on feelings and learning and happiness as much as on delivering and being accountable? Do team meetings start on time, do they and have a rich and varied agenda, are actions written up and shared promptly? Are budgets devolved as far as they possibly can be? Are your planning processes set up so that everyone plays their part in thinking about tomorrow? Do you say goodbye at the end of every day?
I wonder if we can all be guilty at times of being leadership snobs, looking to leadership and strategy over the heads of operations and management. Indeed, when we get promoted it’s often framed as moving beyond operations, yet the longer I spend in work, the more I think it’s in the day-to-day and the prosaic, in the long littleness of organisational life, in the consistent application of care, that great leaders make things tick and people want to come into work.
This leads to the last part of my ramblings on this cartoon, which is that our actions and our ideas and our actions as leaders reach far beyond us. Like Mrs Beaver here, what we think and do, how we behave and relate, has enormous consequences for those around us.
We are all near-obsessed about contagion right now. Nothing transmits more than leadership, for good or ill, energy is infectious and the effect of your being as a leader is incalculably diffusive.
It really matters.
"Nothing transmits more than leadership, for good or ill energy is infectious."
--
Nick Wilkie has been Chief Executive of the National Childbirth Trust and London Youth, Director of UK Programmes at Save the Children and head of sustainable funding at NCVO. He has also served on the boards of a number of charitable and public institutions, and as a policy advisor to Cabinet Office and HM Treasury. Now his time is spent mainly with his three young children, whilst supporting a small number of charities as a trustee and as an associate at the Centre for Charity Effectiveness at Cass Business School.

Tags:
casestudy
challenges
charitysector
community
event
future
governance
politics
speech
trust
Permalink
| Comments (0)
|
|
Posted By Clore Social Leadership,
04 December 2019
Updated: 23 October 2020
|
Don Macdonald, editor of ‘Innovation and Change in Non-Profit Organisations’ discusses the contracts culture and its impact on non-profit and community organisations.
With the contracts culture and outsourcing both growing, larger organisations now dominate - both private and non-profit; smaller non-profit organisations are excluded, to be included occasionally as bid candy. Contracts have grown larger, with price becoming all-important. There have been numerous incidents of dubious practice by private companies delivering outsourced contracts, even cases of fraud. Carillion, Southern Cross and others have collapsed, while two thirds of key Government suppliers are based in tax havens. All this of course poses issues for non-profit leaders in managing bidding.
I am moving house after 36 years so must sift through an enormous amount of books and papers. The most interesting paper was a presentation about outreach work by . She outlined two critical aspects to underpin this work; firstly there should be a postponement of self-definition in the work, thus the worker starts off with no pat answers but continually questions what they do. Secondly there needed to be a delay in setting goals, until the worker actually knew what problems faced the community, service users and other stakeholders. Then one should devise realistic services and goals, to be evaluated properly.
That was 1978, when I had been doing outreach work for five years for a non-profit organisation, grant-aided by two local authorities. I felt Jo's presentation made so much sense, conceptualising almost exactly what I had been trying to do. However reading it again in 2019 started me thinking that these precepts should underlie how organisations approach new projects and how non-profit leaders should initiate new projects.
I worked for some years within the public sector, overseeing funds to voluntary organisations, so have seen both sides. There were obviously disadvantages to councils awarding grants to local non-profit organisations; often incumbent organisations and those with good connections with officers or councillors were viewed more favourably. Evaluation sometimes took a back seat.
Grants for local organisations have now mostly been replaced by contracts, often allocated through competitive tender and linked to goals specified before work starts. This can be difficult for most small non-profit organisations but just normal everyday bidding for large organisations, both non-profit and private. I believe large organisations should not parachute into areas unless they have good links with those communities, or they explore in depth what real needs exist locally and what non-profit organisations and networks already operate. Unfortunately parachuting in is exactly what the contract culture encourages as it expects the contractor to know what to do before they start.
The Social Value Act (2012) required councils to consider the social, economic and environmental benefits of decisions on contracts above £170,000. But there is concern that the Act is not working well. Two in three councils were not implementing it according to a survey three years after enactment, while a House of Lords committee believes too little is being carried out to encourage commissioning based on impact, not cost. Others recommend ethical commissioning to encompass fair employment and wages, tax compliance and localism.
Small non-profit organisations and community groups can find it difficult to survive and thrive in this contract culture. Yet in a rapidly-changing world smaller organisations can be more agile and inventive, and more in touch with local communities’ needs than larger ones, if leaders are correctly oriented and trained. There was even research which suggested that most innovation in community care came from local staff. Thus smaller non-profit groups are in pole position to develop and deliver projects in which relevant and pioneering services are worked out together with the local community and service users. This does require the right responses and decisions from these organisations' leaders, who must multi-task, while prioritising different demands on their own time and on their teams' resources and also consulting all the stakeholders.
Blog by Don Macdonald
A group of non-profit leaders have written a book, in which examples of such community-based projects are described and analysed, including practical aspects of leadership and management. Don Macdonald, a trainer, trustee and former charity CEO, has edited the book Innovation and Change in Non-Profit Organisations with contributions from respected experts. These include Charles Fraser, CEO of St Mungos for 20 years, who describes the difficulties it faced developing comprehensive services for an unpopular group of clients. Community Catalysts supports local self-help groups to bring communities together and take positive cost effective action, as outlined by their CEO, Sian Lockwood, while Clore Social Leadership’s CEO Shaks Ghosh analyses how to train and support non-profit managers in an increasingly demanding milieu.

Tags:
charitysector
collaboration
culture
funding
Permalink
| Comments (0)
|
|
Posted By Clore Social Leadership,
24 February 2018
Updated: 07 December 2020
|
Matt Stevenson-Dodd is the Chief Executive of Street League, UK’s leading sport for employment charity, and has been recently selected by The Guardian as one of the top charity CEO’s on social media. Matt is a guest speaker on the Clore6: Youth Sector Emerging Leaders Programme on 8 March.
The problem for charities with transparency is simple. Driven by a scarcity of funding, we feel compelled to tell ever more hard-hitting stories about the beneficiaries we serve rather than balancing this storytelling with hard facts about the actual impact we achieve (or don’t).
I believe we have reached the pinnacle of this story telling culture, epitomized by the collapse of Kids Company, who were seemingly built only on good stories with very few ‘facts’ to back them up.
This needs to change.
We need to balance good storytelling with hard facts, even if these hard facts don’t always tell a good story. If charities are truly focused on those in most need, then we have to accept that sometimes our work is really difficult and it doesn’t always get the results we want. We have a duty to tell this story, talking about what we do, as well as what we DON’T DO accurately and transparently.
Many charities think they are measuring their impact by reporting huge numbers of people they have ‘helped’. But what does ‘helped’ actually mean? Is it just saying hello to someone or does it mean truly making a change in that person’s life? This is where the culture of telling a good story has unfortunately taken over from transparent accurate impact reporting.
Let’s take a very measurable outcome, like getting someone a job. In many ways it is a binary ‘on or off’ outcome because that person will either get a job or they won’t, right? Well, yes to an extent, but unfortunately that is where many charities stop – they just tick the box and report that they have helped someone get outcome.
We don’t actually know anything about that person and whether they truly needed the help of the charity. What if the person who got the job was actually a university graduate with no socio-economic barriers the day before? Let’s say the charity helps them get a job, which is all good, but then they walk out of it the next day. In the current culture the box is still ticked, one job outcome recorded, regardless of whether they genuinely needed help and the longer-term impact.
Not good enough.
Outcomes are sometimes hard to measure, but not impossible. The softer the outcome (like improving someone’s self-esteem for example), the harder it is to measure. Even the easier to measure outcomes, like whether someone got a job, can also prove tricky – hence the need for more transparency and openness.
Let’s go back to our job outcome. To fully understand what is going on we need much more information to determine whether the charity is genuinely making a difference. We need to know whether the person we have helped needed it and what long-term change we actually made in their lives.
I am CEO of a charity called Street League – we are the UK’s leading Sport for Employment Charity. We have been fortunate enough to work with Impetus-PEF and Inspiring Scotland (the UK’s top Venture Philanthropy organisations) over the past seven years, who have pushed us hard to develop transparent impact measurement. We have been on a three-stage journey.
Pre-2010 we used to just measure ‘participation’ – the number of people who took part in our sessions. We stopped that and moved to an outcomes based model, very much like the one I outline above – ticking the box when we achieved a job or training outcome. That was better, but still a long way from the transparency we wanted.
Four years ago we introduced a new system which tracked the whole journey of the young person; from the moment we met them, right through to helping them stay in a job for six months or more. We examined where the young people were coming from, including the barriers they faced, and introduced a rigorous internal audit that required every outcome we achieved to be validated. Now, a job outcome is only valid once we have a photocopy of a first month’s pay slip or a job offer letter.
Last November we presented all of this information in our most transparent Annual Report to date which is available here. We have devoted the first section to talking about everything we didn’t get right, before we go on to talk about what we did get right. It has not been easy and we still have a way to go, but full data clarity has enabled us to throw a spotlight on our model, learn from our mistakes and change things so we can better serve our beneficiaries.
There have been many attempts to produce a unified measurement system for the charity sector. These virtuous attempts have usually ended in too higher a degree of complexity to make them workable. I believe there is a more straightforward and simple alternative.
All charities should agree to three high-level rules for reporting, which would kick start a revolution in transparency. At Street League we call these our ‘Three Golden Rules’:
-
Never over-claim what you do
-
All percentages must include absolute numbers
-
All outcomes must be backed by auditable evidence
-
If we all started with this, transparency will follow.
__
Matt Stevenson-Dodd is a guest speaker on Clore6: Youth Sector Emerging Leaders Programme, where he will share his lessons on impact and the importance of transparency for good leadership.
If you are interested in hearing from inspiring speakers and experts in social sector leadership, check out our upcoming open Clore6 programme. The applications are open until 17 March 2017.

Tags:
change
charitysector
culture
event
funding
future
programme
Permalink
| Comments (0)
|
|
Posted By Clore Social Leadership,
10 October 2017
Updated: 07 December 2020
|
Richard Harries’s paper for Clore Social Leadership, Facing the Future, highlights the main challenges for sector leaders over the coming decades. Fiscal constraint, geo-political shocks and technological advances are changing the nature of social need, as communities tackle inequality and people live longer. At the same time state resources continue to shrink and the mantra doing more with less is stretched to breaking point.
When faced with these pressures many charity leaders will naturally ask: how are we going to find someone to pay for what we do in the future? However, to be able to respond effectively our sector needs to think more profoundly about business models, and not simply where replacement funding is coming from.
Many charities have had a hand to mouth existence. The job of raising money has not always been closely connected to the delivery of value. This disconnect between who pays and who benefits matters because when those who have been paying stop doing so, they are not the ones who immediately lose out.
Much has been made of the potential for social investment to help charities adapt to the changing financial reality. However, the hype about social investment has sometimes missed the point and the adaptation required is more fundamental than is often understood. Loans are not a substitutes for income which has been lost. Rather they are a tool that can help some charities earn more revenue in the future. In a model where you are trading, the link between who pays and who benefits is stronger; and this can help build resilience.
Therefore the question for leaders to ask is not ‘where is the money going to come from?’ but more profoundly, ‘what sort of business model is appropriate as we respond to these future challenges?’
One of our roles at Access is to design and fund capacity building programmes which aim to help charities make this sort of transition. We have consulted widely on what support is needed and the clear top two areas are around leadership and governance. (The others are impact management capabilities, finance and business modelling skills, marketing and improving the use of data.)
For executive leaders in the sector the challenge is often one of having the time to step away from the day to day and consider these questions in a supportive and stimulating environment. Similarly having the confidence to try something new, especially in an organisation with a long history of doing things the same way, can be daunting. Peer learning is one way these challenges can be addressed and is a key design principle for our programmes.
Engaging charity trustees in these questions is the next task. As Richard points out, there are nearly a million charity trustees in the UK, with an average age of 57. They come into their roles often passionate about the cause, but not necessarily with the skills and experience to recast the way a complex organisation operates. Furthermore, trustees are increasingly operating in a risk adverse environment. Negative headlines, declining public trust and an increasingly pro-active regulator are all factors which might encourage trustees to batten down the hatches. However in our sector risk works in two ways; and the consequences of inactivity can be just as bad as making mistakes.
Trustees need to be encouraged to embrace and manage risk as they help their executive leaders to look to the future and consider what business model is right for their charity. Once the business model is defined, the job of financing it will be much clearer; and there will be a good starting point to answer the answers which investors and funders will have.
Please share your views and comments below or on Twitter @CloreSocial. You can also follow Seb on @sebelsworth, and Access here @si_access.

Tags:
challenges
change
charitysector
funding
tips
trustees
Permalink
| Comments (0)
|
|