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Nick Wilkie’s reflections on social leadership

Posted By Clore Social Leadership, 20 March 2020
Updated: 04 December 2020

“No leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.”

Speaking at our Emerging Leader Programme celebration event on 12 March, Nick Wilkie, former NCT CEO, says that“no leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.” Looking at the socioeconomic context of the social sector, at the concept of leadership as an individual act, and at a picture of a beaver next to a dam, Nick thinks out loud about what it can be to lead in the social sector now. We’re delighted to have translated Nick’s reflections into a blog and hope you will enjoy reading it.

I’ve had the privilege of leading in a number of different organisations and whenever I am asked to discuss leadership, I am tempted to say nothing more than what two very different individuals from very different backgrounds, both of whom I respect greatly, said to me at different times.

The first is a woman called Laura McArthur who was in the People team at a charity where I worked, who once said to me: ‘If I ever write a book, it will be one page and will say: listen to what people say and what they don’t say; pay attention to the small stuff; treat everyone like a human being; do all of that all the time, never forget.’

The second is a man called Field Marshall, the Lord Guthrie, who was President of London Youth when I was chief executive. He had spent a lifetime in the military, ending up as Chief of the Defence Staff, having earlier commanded the Welsh Guards and SAS. He looked at me at a point at which I was rambling on and not perhaps thinking clearly, and said with both precision and kindness: “You just have to find great people, and love them a lot. I mean really love them.”

"You just have to find great people, and love them a lot. I mean really love them." Charles Guthrie


And I am often tempted as I am now to share these two perspectives and stop there, because I really do think that fundamentally there is nothing else to say. But I never do, because there is much to say about leadership. In fact, once you start thinking about what you might reflect on the challenge is what to cut, there is an almost infinite range of subjects we could cover.

First, whilst I don’t think we should define civil society by its relationship to the state, I do think that if the government can direct investment to an unparalleled degree and make laws, then if we get up every morning aiming to change the world, we do need to think carefully about our relationship with the state. And it’s a tricky one right now, I think. In the nineties and noughties, in a time of economic plenty and a sympathetic government with big majorities, a fairly typical theory of change for many charities was: grow through public service delivery and deliver these services better than the state; and use rational argumentation and insider tracks (through good relationships with civil servants and junior ministers) to effect policy change.

Now both these flushes feel busted - austerity doesn’t feel like it’s over, few charities are growing, and many are at the end of a decade of grinding budget rounds. Meanwhile Brexit has, of course, eclipsed social policy and, looking beyond Brexit (however it is ‘done’), neither a populist right nor statist left seem terribly interested in our sector.

Second, our sector feels to me quite inward looking at the moment. For understandable reasons, we’re beset with institutional pre-occupations, concerns about safeguarding, workplace culture, senior salaries, fundraising practice - many, especially more established charities, contending with massive technical debt, historic wrongs, pension deficits. It’s emphatically not a criticism to observe that most leaders are spending most of their time looking into their organisations. But it is a real challenge right now, and one we all need to meet, to find the space and energy and creativity, to look up and look out, to connect and keep connecting with people and ideas well beyond our immediate orbit.

"It’s emphatically not a criticism to observe that most leaders are spending most of their time looking into their organisations."

And third, of course, you are being asked to look up and lead in a time of pervasive mistrust in leaders (and perhaps even in the very idea of leadership). So I think leadership is hard and I think it is particularly hard in civil society right now. Of course that could be taken simply to depress you, I don’t mean it to at all. Quite the opposite in fact, because at a time of complexity, your leadership is going to count more than ever. I don’t think that the grand challenges and great opportunities of this ‘now-not-so-new’ century can be met by state or market without society in its organised form playing the pivotal part. And so if I look out and see storm clouds, I also think there really is always a golden sky at the end of the storm. I look out and see too much love and conviction and brilliance in our sector to be anything other than hopeful.

 



The second thing I wanted to address is something about this cartoon, because I think it contains an awful lot - or more specifically, three interrelated ideas about leadership. Namely that:

Leadership is a fundamentally collective and communal act. It isn’t about autonomous individuals.

An awful lot of good leadership isn’t about what is immediately visible, nor about the big and the heroic final act, but rather centred upon the quiet and the daily and all the ground-work that goes into building great things.

That no leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.

We are used, I think, to framing leadership as the work of individuals. Our narratives are cast by reference to individual leaders. Yet I wonder if we can be too ready to keep our conception of leadership as an individual act. We hear a lot about authentic leadership just now, which I absolutely think is a good thing. Yet I also wonder whether inadvertently the grail of authenticity, coupled with the call for leaders to show some personal vulnerability, and our desire to know our leaders on more human terms, can lead us to focus too much on individual personalities at the expense of exploring the collective ideas and endeavours of leadership. Indeed, I was asked to share something of my story. On Clore Social’s Emerging Leader Programme, you have done much work these past six months on your self-awareness and develop your personal learning journey, all the while, I hope, encouraged to practice self-care.

None of this is bad, please don’t misunderstand me. We all need to work from the inside out. And authenticity, self-awareness, self-care are all good things. It’s just that I think great leadership also pays homage to some older-fashioned ideas too - ideas of service and duty and selflessness, that perhaps we hear and read less about.

Because the collective is in some ways counter cultural and here I am very grateful to the ideas of a brilliant coach and thinker with whom I have had the privilege of working, called Douglas Board (@BoardWryter). Douglas notes, and I quote, that from the moment we step into our first places of learning, we are asked to write down and call out our own names. We get report cards telling us what we have accomplished on our own. Later when we submit longer pieces of writing, we have to sign our solemn promise that this is all my own work. This is absurd. Nothing is all our own work – how can it possibly be? We are inextricably linked - all part of a shared space and culture and it is in this reality that we lead.

"From the moment we step into our first places of learning, we are asked to write down and call out our own names." Douglas Board


We need to move from the idea that leadership springs simply from individual brilliance. As Douglas Board suggests, we would do well to move from Descartes’s ‘I think therefore I am’ to the South African idea of Ubuntu - ‘I am because you are’, as both a more honest, and a richer starting point. Because the great paradox of leadership of course is that it is both everything and nothing about us.

From this flows the thought that a lot of great leadership is found in continual attention to what we might think of as the small stuff, not even perhaps in leadership so much as good management. Of course, strategy, insight, judgement and personifying the brand - what we might think of as the analytical and externalising skillsets - matter enormously. Yet if leadership is at root about helping other people be the best they can be, we need to pay continual attention to another set of worker-bee traits: to the structures we build and habitual behaviours we exhibit.

Does everyone in your organisation, department or team have regular one-to-ones that focus on feelings and learning and happiness as much as on delivering and being accountable? Do team meetings start on time, do they and have a rich and varied agenda, are actions written up and shared promptly? Are budgets devolved as far as they possibly can be? Are your planning processes set up so that everyone plays their part in thinking about tomorrow? Do you say goodbye at the end of every day?

I wonder if we can all be guilty at times of being leadership snobs, looking to leadership and strategy over the heads of operations and management. Indeed, when we get promoted it’s often framed as moving beyond operations, yet the longer I spend in work, the more I think it’s in the day-to-day and the prosaic, in the long littleness of organisational life, in the consistent application of care, that great leaders make things tick and people want to come into work.

This leads to the last part of my ramblings on this cartoon, which is that our actions and our ideas and our actions as leaders reach far beyond us. Like Mrs Beaver here, what we think and do, how we behave and relate, has enormous consequences for those around us.

We are all near-obsessed about contagion right now. Nothing transmits more than leadership, for good or ill, energy is infectious and the effect of your being as a leader is incalculably diffusive.

It really matters.

"Nothing transmits more than leadership, for good or ill energy is infectious."

--

Nick Wilkie has been Chief Executive of the National Childbirth Trust and London Youth, Director of UK Programmes at Save the Children and head of sustainable funding at NCVO. He has also served on the boards of a number of charitable and public institutions, and as a policy advisor to Cabinet Office and HM Treasury. Now his time is spent mainly with his three young children, whilst supporting a small number of charities as a trustee and as an associate at the Centre for Charity Effectiveness at Cass Business School.

Tags:  casestudy  challenges  charitysector  community  event  future  governance  politics  speech  trust 

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The Grenfell Tower volunteers showed us real leadership

Posted By Clore Social Leadership, 28 June 2017
Updated: 07 December 2020
Vyla L. Rollins is a member of our Board of Trustees and Executive Director at the London Business School's Leadership Institute.

Many individuals, myself included, are still processing the events emerging from Grenfell Tower on 14th June, which has been reported as the deadliest fire in Britain for more than a century. Given the uncertainty already created by other political and terrorist events in the past six months, the Grenfell Tower fire has added to the sorrow, loss and feeling of ambiguity already sinking into the heart and souls of many in the UK, and beyond.

I can remember waking up to Radio 4 at 6am on the morning of the 14th to early reports of a fire in a tower block in North Kensington. As I lay in bed for the next hour and a half, the rolling news reports were stark, fuelled by BBC eyewitness accounts of what was unfolding. Then, over the next 83 hours, stories of the aftermath of the blaze started to emerge. However, in the dark timbre of those reports (amongst which were many accusations and questioning of the paucity of government and local council response) there was one word that resounded for me like a drumbeat. This word, I sense, also helped comfort and give hope to those impacted by the fire at a time of deep despair and loss. The word was ‘volunteers’.

‘Volunteers from the local community.’

‘Volunteers from the Red Cross.’

‘Volunteers from Shelter.’

‘Volunteers from the music, entertainment and sport industries.’

‘Volunteers from the educational sector.’

‘Volunteers from the far reaches of Britain.’

And volunteers from other organisations that many had never heard of. They came forward. And they served. In any way that they could. Shifting. Sorting. Packing. Coordinating. Facilitating. Listening. Comforting. Embracing.

One of my mentors, Ron Heifetz, a professor at Harvard’s Kennedy School, describes leadership as, ‘taking responsibility for hard problems beyond having formal or informal authority.’ He goes on to state that leadership is a process of understanding, exchanging information, working together-and that learning is required as part of that process. He also states it is not an easy or glamorous process. It is adaptive; it requires listening, watching and sensing and using the information gained from those activities to inform action. I strongly agree with him and, with this belief, am charged to point out that if you think about it, we were all witnesses to what real leadership looks like on the 14th June, and in the days that followed.

Not necessarily in actions made by those in positions of formal authority (offers of cash into bank accounts, helping to facilitate re-housing, etc.) although I cannot discount these as being helpful. But by the responses of the many volunteers – helping those impacted by this tragedy to claim their cash because many don’t have bank accounts; calming others troubled by being offered housing 200 miles away when their livelihoods and educational institutions for their children are in London; soothing and supporting those still in shock when offered re-housing in another high rise tower too reminiscent of the one that came so close to claiming their lives on the morning of the 14th June.

A cacophony of news stories of grassroots leadership exhibited by volunteers continues to emerge and find their space in the 27/7 news cycle. Many stories linked to individuals who are not in positions of formal authority. Leaders like a woman named Mercy. Mercy, who lives near the Tower, learned that two of her friends died in the fire and yet she still came to help. She said: ‘This is what they would want me to do, be out in the community. I don't want to take the day off, this is where I belong.’ I ask, is that not a mark of true leadership?

It is individuals like Mercy, who possess the spirit and will to serve, that I feel deserves our support and attention. And if other individuals possessing a spirit and will to serve also have the aspiration to equip themselves more formally, to bolster the impact and effectiveness their efforts can have within the community and organisations, then we should be ready to help. Ready to help them become the most effective leaders they can be. I, like my colleagues at Clore Social Leadership, am passionate about supporting and investing in sourcing, creating and delivering leadership development interventions for people in the voluntary and not-for-profit sectors. And the events at Grenfell Tower are one reason why.

I believe social sector leaders are the ones we’ll more than likely need and will increasingly look to in the future, to lead us through some of the most difficult and unprecedented social, community and organisational challenges of the 21st Century. So why wouldn’t you support efforts to develop leaders in the voluntary and not-for-profit sector, in any way that you can?

Please share your views and comments below, or you can join the conversation with Vyla on Twitter.

Tags:  casestudy  challenges  change  community  culture  future  politics  socialsector  value  volunteering 

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Generous leadership

Posted By Clore Social Leadership, 13 September 2016
Updated: 07 December 2020

Dawn Austwick is Chief Executive of Big Lottery Fund.

Anyone interested in the role and nature of leadership will not have been short of food for thought lately. The recent referendum debated at length Britain’s role on the world stage – with both sides keen to paint a picture of leadership either within or without the EU. In that debate, we will rarely have seen a more eclectic array of personalities seeking to burnish their own leadership credentials. And both the Conservatives and Labour have engaged in (albeit very different) internal soul-searching about the leadership they need to tackle the post-Brexit era. Theresa May now leads the country – tasked with bringing the country back together and forging a socially just, economically sound, future. A task not without challenges.

But for all this leadership talk, the referendum laid bare the fact that large numbers of people feel disenfranchised and ignored by the powers-that-be. That’s an immediate challenge, and one that civil society has a key role to play in tackling. At the heart of this is giving people and communities a sense of agency over their lives. Here at the Fund, our new strategic framework sets out what sounds like a simple vision: putting people in the lead in shaping their lives and communities. That means people and communities defining their own aspirations, and organisations (including us) supporting them to achieve it. It’s nicely encapsulated by the phrase ‘nothing about us, without us, is for us’. And, in leadership terms that can be quite a challenge to what we are used to.

So what does great leadership look like in a thriving civil society? There’s a conversation starting to emerge around a concept I am calling ‘generous leadership’. John Donne has it in a nutshell:

"No man is an island, Entire of itself. Each is a piece of the continent, A part of the main."

And if I think back to my time as a trustee of conservation charity the Woodland Trust, it absolutely mirrors how we think of biodiversity - 'it's an ecology, stupid!' Everything is inter-linked and ultimately inter-dependent.

I’ve spent quite a lot of my professional career in the cultural sector. Over the last 25 years a pattern of generous leadership has evolved and developed: with national institutions like Tate and the British Museum jointly curating and displaying their collections with regional museums, training and developing curators and conservators of the future. The National Theatre has pioneered co-productions with smaller production companies and regional houses and sees its own box office as a platform for other companies to benefit from. And we have co-funded Battersea Arts Centre's ‘The Agency’ partnership with People’s Palace Projects, based on a model founded in the favelas of Rio to support young people to make entrepreneurial ideas a reality.

Fundamentally, these cultural institutions developed a more acute awareness of their place in a delicate ecosystem. Civil society has no less rich and diverse an ecosystem (the NCVO Almanac is a useful reference point). ‘Generous’ leaders need to think clearly about what they have that they can share with others – be it money, time, or assets. And that shouldn’t be thought of as a simple act of altruism, but as an exercise in mutual benefit.

Take for example, the acquisition of Only Connect by Catch 22. The latter provides strategic support, scale and greater financial security, the former provides a new innovative arm of the business alongside skills and closeness to community. For this to work, the generous leader has to have a burning focus on mission rather than organisational preservation. This might mean supporting other organisations working with a similar mission to thrive rather than pursuing perpetual growth. Or it might mean offering space and time for an emerging leader from outside the organisation to reflect and develop their ideas, as the Catch22 Fellowship programme does. Generous leadership with a focus on mission may also lead a CEO and Board to decide that income growth is not always the path to achieving that mission - a decision EveryChild took under Anna Feuchtwang’s leadership.

Charlie Howard’s MAC-UK initiative goes even further – set up on a ten year basis with the intention of changing the nature of mental health provision for young people, before exiting stage left. And that points to a further characteristic of generous leadership, of being networked with other people working hard for social change. Rather than simply telling a single story, generous leaders seek to be a part of a wider movement and to share in that narrative instead. That’s a lesson that we funders need to particularly reflect on, having traditionally been criticised for thinking in terms of ‘our’ money and what it achieves, rather than the bigger picture for people and communities: sometimes attribution can get in the way of the best solution. The Early Action Funders Alliance is an example of positive steps in the right direction, bringing together a cluster of UK funders to explore and test ways of preventing problems from occurring rather than simply coping with the consequences.

And so we return to ‘nothing about us, without us, is for us’. As generous leaders, we must renew our championing of the grassroots, staying focused on our mission and how best we can facilitate the work of those we support – the people in the lead. We must be listeners and collaborators with our colleagues in the sector, recognising where and how we can add value. And, as generous leaders, we must welcome the opportunity to challenge our own assumptions of what good leadership looks like, and fully embrace the complexity that will provoke.

Tags:  challenges  change  collaboration  politics  value 

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