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Nick Wilkie’s reflections on social leadership

Posted By Clore Social Leadership, 20 March 2020
Updated: 04 December 2020

“No leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.”

Speaking at our Emerging Leader Programme celebration event on 12 March, Nick Wilkie, former NCT CEO, says that“no leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.” Looking at the socioeconomic context of the social sector, at the concept of leadership as an individual act, and at a picture of a beaver next to a dam, Nick thinks out loud about what it can be to lead in the social sector now. We’re delighted to have translated Nick’s reflections into a blog and hope you will enjoy reading it.

I’ve had the privilege of leading in a number of different organisations and whenever I am asked to discuss leadership, I am tempted to say nothing more than what two very different individuals from very different backgrounds, both of whom I respect greatly, said to me at different times.

The first is a woman called Laura McArthur who was in the People team at a charity where I worked, who once said to me: ‘If I ever write a book, it will be one page and will say: listen to what people say and what they don’t say; pay attention to the small stuff; treat everyone like a human being; do all of that all the time, never forget.’

The second is a man called Field Marshall, the Lord Guthrie, who was President of London Youth when I was chief executive. He had spent a lifetime in the military, ending up as Chief of the Defence Staff, having earlier commanded the Welsh Guards and SAS. He looked at me at a point at which I was rambling on and not perhaps thinking clearly, and said with both precision and kindness: “You just have to find great people, and love them a lot. I mean really love them.”

"You just have to find great people, and love them a lot. I mean really love them." Charles Guthrie


And I am often tempted as I am now to share these two perspectives and stop there, because I really do think that fundamentally there is nothing else to say. But I never do, because there is much to say about leadership. In fact, once you start thinking about what you might reflect on the challenge is what to cut, there is an almost infinite range of subjects we could cover.

First, whilst I don’t think we should define civil society by its relationship to the state, I do think that if the government can direct investment to an unparalleled degree and make laws, then if we get up every morning aiming to change the world, we do need to think carefully about our relationship with the state. And it’s a tricky one right now, I think. In the nineties and noughties, in a time of economic plenty and a sympathetic government with big majorities, a fairly typical theory of change for many charities was: grow through public service delivery and deliver these services better than the state; and use rational argumentation and insider tracks (through good relationships with civil servants and junior ministers) to effect policy change.

Now both these flushes feel busted - austerity doesn’t feel like it’s over, few charities are growing, and many are at the end of a decade of grinding budget rounds. Meanwhile Brexit has, of course, eclipsed social policy and, looking beyond Brexit (however it is ‘done’), neither a populist right nor statist left seem terribly interested in our sector.

Second, our sector feels to me quite inward looking at the moment. For understandable reasons, we’re beset with institutional pre-occupations, concerns about safeguarding, workplace culture, senior salaries, fundraising practice - many, especially more established charities, contending with massive technical debt, historic wrongs, pension deficits. It’s emphatically not a criticism to observe that most leaders are spending most of their time looking into their organisations. But it is a real challenge right now, and one we all need to meet, to find the space and energy and creativity, to look up and look out, to connect and keep connecting with people and ideas well beyond our immediate orbit.

"It’s emphatically not a criticism to observe that most leaders are spending most of their time looking into their organisations."

And third, of course, you are being asked to look up and lead in a time of pervasive mistrust in leaders (and perhaps even in the very idea of leadership). So I think leadership is hard and I think it is particularly hard in civil society right now. Of course that could be taken simply to depress you, I don’t mean it to at all. Quite the opposite in fact, because at a time of complexity, your leadership is going to count more than ever. I don’t think that the grand challenges and great opportunities of this ‘now-not-so-new’ century can be met by state or market without society in its organised form playing the pivotal part. And so if I look out and see storm clouds, I also think there really is always a golden sky at the end of the storm. I look out and see too much love and conviction and brilliance in our sector to be anything other than hopeful.

 



The second thing I wanted to address is something about this cartoon, because I think it contains an awful lot - or more specifically, three interrelated ideas about leadership. Namely that:

Leadership is a fundamentally collective and communal act. It isn’t about autonomous individuals.

An awful lot of good leadership isn’t about what is immediately visible, nor about the big and the heroic final act, but rather centred upon the quiet and the daily and all the ground-work that goes into building great things.

That no leader knows where their influence ends - the effect of your leadership is incalculably diffusive. It travels further and influences more than you can possibly imagine.

We are used, I think, to framing leadership as the work of individuals. Our narratives are cast by reference to individual leaders. Yet I wonder if we can be too ready to keep our conception of leadership as an individual act. We hear a lot about authentic leadership just now, which I absolutely think is a good thing. Yet I also wonder whether inadvertently the grail of authenticity, coupled with the call for leaders to show some personal vulnerability, and our desire to know our leaders on more human terms, can lead us to focus too much on individual personalities at the expense of exploring the collective ideas and endeavours of leadership. Indeed, I was asked to share something of my story. On Clore Social’s Emerging Leader Programme, you have done much work these past six months on your self-awareness and develop your personal learning journey, all the while, I hope, encouraged to practice self-care.

None of this is bad, please don’t misunderstand me. We all need to work from the inside out. And authenticity, self-awareness, self-care are all good things. It’s just that I think great leadership also pays homage to some older-fashioned ideas too - ideas of service and duty and selflessness, that perhaps we hear and read less about.

Because the collective is in some ways counter cultural and here I am very grateful to the ideas of a brilliant coach and thinker with whom I have had the privilege of working, called Douglas Board (@BoardWryter). Douglas notes, and I quote, that from the moment we step into our first places of learning, we are asked to write down and call out our own names. We get report cards telling us what we have accomplished on our own. Later when we submit longer pieces of writing, we have to sign our solemn promise that this is all my own work. This is absurd. Nothing is all our own work – how can it possibly be? We are inextricably linked - all part of a shared space and culture and it is in this reality that we lead.

"From the moment we step into our first places of learning, we are asked to write down and call out our own names." Douglas Board


We need to move from the idea that leadership springs simply from individual brilliance. As Douglas Board suggests, we would do well to move from Descartes’s ‘I think therefore I am’ to the South African idea of Ubuntu - ‘I am because you are’, as both a more honest, and a richer starting point. Because the great paradox of leadership of course is that it is both everything and nothing about us.

From this flows the thought that a lot of great leadership is found in continual attention to what we might think of as the small stuff, not even perhaps in leadership so much as good management. Of course, strategy, insight, judgement and personifying the brand - what we might think of as the analytical and externalising skillsets - matter enormously. Yet if leadership is at root about helping other people be the best they can be, we need to pay continual attention to another set of worker-bee traits: to the structures we build and habitual behaviours we exhibit.

Does everyone in your organisation, department or team have regular one-to-ones that focus on feelings and learning and happiness as much as on delivering and being accountable? Do team meetings start on time, do they and have a rich and varied agenda, are actions written up and shared promptly? Are budgets devolved as far as they possibly can be? Are your planning processes set up so that everyone plays their part in thinking about tomorrow? Do you say goodbye at the end of every day?

I wonder if we can all be guilty at times of being leadership snobs, looking to leadership and strategy over the heads of operations and management. Indeed, when we get promoted it’s often framed as moving beyond operations, yet the longer I spend in work, the more I think it’s in the day-to-day and the prosaic, in the long littleness of organisational life, in the consistent application of care, that great leaders make things tick and people want to come into work.

This leads to the last part of my ramblings on this cartoon, which is that our actions and our ideas and our actions as leaders reach far beyond us. Like Mrs Beaver here, what we think and do, how we behave and relate, has enormous consequences for those around us.

We are all near-obsessed about contagion right now. Nothing transmits more than leadership, for good or ill, energy is infectious and the effect of your being as a leader is incalculably diffusive.

It really matters.

"Nothing transmits more than leadership, for good or ill energy is infectious."

--

Nick Wilkie has been Chief Executive of the National Childbirth Trust and London Youth, Director of UK Programmes at Save the Children and head of sustainable funding at NCVO. He has also served on the boards of a number of charitable and public institutions, and as a policy advisor to Cabinet Office and HM Treasury. Now his time is spent mainly with his three young children, whilst supporting a small number of charities as a trustee and as an associate at the Centre for Charity Effectiveness at Cass Business School.

Tags:  casestudy  challenges  charitysector  community  event  future  governance  politics  speech  trust 

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“So who runs this show?” Shared leadership and good governance

Posted By Clore Social Leadership, 12 December 2017
Updated: 07 December 2020

Lynne Berry, OBE, is Chair of Breast Cancer Now and becomes Chair of Sustrans in January 2018. She is Vice Chair of Cumberland Lodge, a trustee of UnLtd and was until recently deputy chair of the Canal and River Trust (formerly British Waterways) and a trustee of Pro Bono Economics. She is a visiting Professor at Cass Business School, City, University of London.


Who would have thought a musical about charity governance would pack in the crowds at London’s Donmar theatre? The play about Committee Proceedings in Parliament concerning Kids Company did. I even spotted the board of the Association of Chairs there, on their summer outing. Governance is a hot topic.

So too is leadership, and whilst (nearly) everyone knows that trustees are responsible for governance, their role in leadership is less clear. It ought to be obvious: after all they are the people who are legally responsible for the charity and, in smaller organisations, the ones who run them and do all the work.

However, what about where there are paid staff? Do trustees still have a leadership role? Are they still leaders when there is an expert CEO and a skilled senior executive team, employed for their capacity to inspire and to make things happen?

It used to seem so easy: the CEO ran the organisation and the Chair ran the board. However, with a renewed focus on governance and accountability the relationship between the leaders of an organisation needs to be both more nuanced and more overt. The new Charity Governance Code, together with the renewed focus on safeguarding and fundraising, mean it is vital to have an honest conversation about what the shared leadership of trustees and senior executives really looks like, and who is responsible for what.

Once, looking at my Chair and me (when I was a CEO), the Queen asked: ‘which of you actually runs this charity?’ I suspect we each thought we did. And in reality, Chairs do much more than run the board and CEOs, so much more than run the organisation. Where it works well, there is also a shared leadership role based on a joint vision, agreed values and clarity of roles.

This shared leadership seems to me to be vital because it sets the dial about fundamental issues like behaviours, attitudes to risk and approaches to innovation. This isn’t about undermining good governance and I think some of recent complaints that boards are turning into risk-free zones are unfounded. It doesn’t feel like that on the boards on which I sit, but then, the trustees and executive spend a great deal of time together thinking both about governance and grasping opportunities.

For great leadership, both trustees and executives need to be innovative and to think about accountability. For any charity to change the world, there must be a sense that taking risks is acceptable, that it’s ok to try, and maybe not get it right every time.

However, when it comes to governance, if it comes to the crunch, trustees are responsible for the charity and that must affect what they do when things go badly wrong. Because, although trustees and executives both have leadership roles, they are not actually both ‘running the show’. Their responsibilities are different. And it’s vital to be very clear about that.

Please share your comments and views below, or join the conversation on Twitter.

Tags:  collaboration  communication  community  funding  governance  management 

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What lessons in governance can the charity sector learn from the arts?

Posted By Clore Social Leadership, 18 April 2016
Updated: 07 December 2020
Blog by Prue Skene, Leadership in Governance facilitator and Clore Leadership Programme Governance Associate.

I’ve led on board development for the Clore Leadership Programme for the cultural sector for some eight years now, and during that time have worked with dozens of arts boards. I’m now about to take some of that expertise and experience into the social sector, swapping from cultural to social leadership and devising a Clore Social Leadership workshop for Chairs and CEOsattending as pairs.

The first big question I have to ask myself when preparing for this is: What’s the difference between the two sectors as far as governance is concerned? And the answer seems to be very little. While Boards of artistic organisations often need coaxing to understand their role in artistic programming and risk, in the social sector they need to have great clarity about their beneficiaries and their causes. People might think that there’s more glamour about having access to first nights and private views but I’ve met very few Board members who put priority on such things. All Trustees need to leave vainglory at the door! I think fortunately for this country there are still a great number of souls who genuinely want to give something back and feel that joining a charitable Board helps them accomplish this.

The cultural world hasn’t had a Kids Company (yet!) but nonetheless that disaster raised the pressure on all charitable Boards. The need to be strategic and not operational, the responsibility each Trustee has for the financial health of an organisation and the understanding of the relationship between Chair and CEO applies throughout all of the charity sector.

There is much literature on and many weblinks to the roles and responsibilities of being a charitable Trustee. What is more difficult to find is how the relationships work: Chair/CEO, Board/executive staff, Board/membership or beneficiaries. How is trust formed? How do a disparate group of people who perhaps meet formally only four times a year arrive at strategic decisions for the future growth and wellbeing of their organisation? In any increasingly complex world, how are ethics, diversity and sustainability delivered while ensuring that the objectives of the charity are always adhered to?

None of these pertinent areas belong to any one sector. They all need addressing, not through a textbook but through discussion, understanding and good induction with some case studies of bad examples to give warning and some of good examples to encourage. That is what I hope my workshop will deliver, together with the hot topic of the role of the Board in fundraising and other practical advice. What all Boards in the charitable sector need to know is how to lead and support, while challenging where necessary. It’s an art in itself.

If you are interested in further understanding the role of your CEO or Chair and developing your skills in governance best practice, including risk management, income generation and the diversity of a Board, then you may want to consider attending our Leadership in Governance workshop on 21 May 2016 with your Chair or CEO. Call 020 7812 3770 to book.

Tags:  arts  challenges  change  culture  governance 

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